IT Solutions


Case Management

For challenges such as Complaint or dispute management, Complex exception handling, Contract Management, Lending applications, Benefits enrollment, Rate case management that are both horizontal and vertical in nature, IBM has integrated content and process management with advanced analytics, business rules, collaboration and social software in the Advanced Case management solution that is provided by IBM Case Manager. . Business users will have the right tools to support ad hoc processes and extract more value and critical insight from their structured and unstructured information.

Advanced Case Management is based on predictive analytics, business rules, and social collaboration, in addition to core Business Process Management and Content Management functionality.

Features :

Optimizes case outcomes by providing knowledge workers a contextual environment delivering a 360-degree view of a case.

Real time and historical case analytics to optimize case workloads.

Business user focused design capabilities, including interview-style interfaces for case construction and a foundation for leveraging industry best practices through reusable templates.

Easily create and participate in ad-hoc workflow as well as structured processes. ACM and WebSphere BPM to support enterprise integration and transaction process management.

Integrated collaboration, social networking and communications capabilities.

Sophisticated decision management through integrated business rules management approach.

Benefits :

Powerful Analytics to Drive Better Case Outcomes

  • Comprehensive reporting and analysis.
  • Real-time dashboards.
  • Unique content analytics for discovering deeper case insight.

Case Application User Experience

  • Role-based and personalized.
  • Flexible and extensible.
  • Provides deep context for case work.
  • Brings people, process and information together to drive case progressionand better outcomes.

Case Design for the Business

  • Easy to use, “Interview Mode” (wizard-driven).
  • Comprehensive across case assets.
  • Leverage templates for a fast start.
  • Significantly shortens time-to-value for case-style applications.